Kindling

Over the weekend, a blob appeared on my kindle screen. It is a small blob, and you can read around it, but it is annoying and distracting.

It appears to be E-Ink, as it is definitely under the screen, and is a small dot, with lines coming off it, looking a bit like a squashed spider.

Having tried a screen refresh and a hard reset, I took a look at the Amazon site for help. It suggested that for any screen problem, you entered your phone number, and clicked a button – almost immediately my phone rang. By the accent of the guy on the phone, it sounded like he was calling from the States.

I explained the problem to him, who very quickly said “well if you have tried a reset, and it didn’t clear, then it’s a probably not fixable. Your Kindle is under warranty, so I will send you a replacement. Please return your old one in the box the replacement comes in. Enjoy your new Kindle!”

I’ve never found it so easy to return something under warranty!

3 Comments

  1. June 24, 2011

    Woah! Excellent!

    I assume this was a Kindle bought directly from Amazon, rather than one from, ah, any high street retailers whom I may or may not be employed by? =:o}

    • chris
      June 24, 2011

      Yes. I seem to spend an incredible amount of money with Amazon, actually. I surprise myself sometimes, when I check back on a gadget, wondering who I bought it from, and found it was Amazon – this is kitchenware as much as anything else.

  2. chris
    June 25, 2011

    Having received my replacement Kindle, it seems my old one had a minor fault that I wasn’t completely aware of.

    The one thing that irritated me about the Kindle is that I found the navigation pad – used for negotiating menus – awkward to use. The directional pad needed a firm push, while the central button was quite sensitive. As a result, I often found myself hitting the central button while still trying to navigate.

    With nothing to compare to it, I assumed that it was just a combination of a dumb design, and fat fingers. However, with the replacement Kindle, the directional pad is much more responsive, and I’ve found myself zooming around the menus while I set this new one up.

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